Who I have the same questioned this topic

I have been with Verizon for some time now and the hold times are just getting worse and worse. I got transferred from customer service to financial services and have been on hold for 2 hours and counting. I have family members with T-Mobile and just to prove a point they called the customer service and were on hold for 10 min tops. With the high bills, bad service and long hold times I'm about to change my phone carrier to someone more reliable.