Is the outer screen broken, or is it under the clear plastic? An easy way to tell is if you can't feel the cracks, it's under the clear. If you can feel the cracks, then it has suffered physical damage and is the outer screen.
If you cannot feel the cracks, take it in to your local Verizon Retailer and tell them that the cracks are under the screen, and that it was not physically damaged. If the phone is less than one year old, then it should be covered under the Manufacturer's Warranty. If they try to hassle you, then you can call *611 for Customer Service (1-800-922-0204) and talk to them directly about getting a replacement shipped to you.
Message was edited by: Dallas Bauer
I just realized you said it was going crazy. It should definitely be covered under the Warranty then. I must have been thinking of a different phone situation when I typed that. My apologies.
