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Chocolate 3 power cycle trouble
nh7
Newbie

My chocolate 3 VX8560 is power cycling when it's plugged in to the charger. It doesn't get past the Verizon logo screen. It's just on for 5 secs, then turns off, turns back on, rinse repeat. The battery seems to be completely discharged and I can't do anything with it. What's wrong with it? Is it the battery or firmware or something else? What can I do?

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Re: Chocolate 3 power cycle trouble
vzw_customer_support
Customer Support

I could only imagine how frustrating it must be to have a device that power cycles when being charged, nh7.
The only way to really determine if it is the phone or the battery would be to try an different battery. To me, it sounds like a battery issue.
If you remove the battery, does it appear to have any swelling, corrosion or anything? Also if you have another charger, plug that in to see if it makes a difference.
Please keep me posted as to what happens.

Tamara H.
Follow us on Twitter @VZWSupport

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