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Battery didn't charge and locked up on restart
Lorihop
Newbie

Battery didn't charge up overnight, so I tried to start it after short time on charger.  I locked up on opening screen and I tried the start with volume button and it shut down.  I have checked to see if it shows when I connect USP to computer and doesn't show it's attached.  I have tried just pushing the start button as I read that for a reset. Model QMV78  Don't know if I could drain the battery since it isn't on.  I checked the charger with my Verizon phone, seems to be working.  Started problems when it didn't charge.

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Re: Battery didn't charge and locked up on restart
dilbertaz
Specialist

The problems you are experiencing are probably because the battery is too low to operate.  As for not charging, I would check the port on the device to make sure there isn't anything in it, make sure it doesn't appear to be pushed in, try using a different cable, often times the tablets have a deeper port and the same cable that works on a phone won't work on the tablet. Most frequently when I have charging problems it turns out to be a cable that has become defective, on one side of the cable there are two little prongs that eventually fail and no longer hold the cable in place.

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Re: Battery didn't charge and locked up on restart
Lorihop
Newbie

Have the correct charger & it works, so maybe the port.  Looks OK, so is there any cleaning, I could do.  Looks OK as far as pins, but really can't fix that.  Nothing when USB to computer.  I did have a couple times when it didn't charge.  Only had this a few months, so I will be paying for line for the rest of contract!

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Re: Battery didn't charge and locked up on restart
dilbertaz
Specialist

If there is a Verizon store nearby you could drop by there with it and see if they can further diagnose the issue, if you have another cable definitely try it, most often when I have problems with charging it is the cable and not the device or charger.

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