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Bad IMEI number

I have recently tried to use my tablet after it say for about a year.  I never used it cause I couldn't get to activate. But it was on my bill and service still.  I recently went to look for the ESN or IMEI but it says it's unknown. How do I fix that

Re: Bad IMEI number
Customer Support


Hmm, this is interesting! I am sorry your ESN/IMEI isn't coming up as a known device. If I may ask where are you seeing this error message? Are you looking to activate on another account?

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