Why do I get 1x signal rather than 4g lte?

[michaelpk6]

For some reason I only get a 1x signal where I used to get 4G LTE.  What happened?? Did I make someone angry at the local store when I complained about the music being too loud in the store?

[michaelpk6]

My zip code is 51104

[michaelpk6]

I'm sorry that I'm such a grumpy old man, but I sure wish I could get 4G LTE service that I am paying for.

[michaelpk6]

UPDATE: I did some more research on line and its the update to kitkat that is causing the issues with getting 1x signal rather than 4G LTE. Thank-you Verizon for an update that I didn't want and screwing up my phone and service with your update. How long will it be before you put out an update to fix your update?? And in the meantime, I'm paying for Crappy service.

[RushFan2112]

Go into your Settings App, Mobile Network and make sure your Preferred Network is set to LTE/CDMA mode.

[michaelpk6]

Maybe I am  too Paranoid, or is this Verizons way to get us to buy shiney new phones and get rid of the old phones??

[vzw_customer_support]

I am on the hunt for the 4G service that you deserve, michaelpk6! Do you experience issue in all areas or just in the 51104 area? I was able to confirm that this is a a full 4G/LTE coverage area. Is anyone else experiencing issues in your area? Try to remove the sim card out of the device (power off device first) and place back in.

Does 4G appear after removing sim?

Share the additional details needed so that we can better assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[michaelpk6]

I have come to the conclusion that my antenna is bad in my phone. I get 4glte in some areas but not others. I think my antenna is weak.

[spottsmom]

I am dealing with same issue the battery draining i thought it was due to it being in phone for almost year but when i think about it this is just started happening I get NO 4 G except when the Tech support did some kind f manual upgrade on phone it worked for all of 4 hours and went back to having nothing it does not even say 3 G like it once did i am getting 118dBd service which is NOT good i have a half a bar and i keep dropping calls. My friend has the same phone upgraded and is with another carrier and has not had the issue Now they state i can get a warranty replacement and want to give me a Galaxy 4 but from what i read it too is having this issue with the KitKat so ?? Thankfully my contract is up in November and i am seriously considering leaving if this continues. Mine you this has been happening since may and thy JUST put in a week ago that they were going to check the network in my area needless to say The Tech Henry stated it would be 24 to 48 hours and i am STILL waiting
I have a new tech who has been very helpful but after all this reading i am a bit worried.
This is leaving me a very unhappy user i mean how can i not have service in Baltimore MD and Washington DC?
That is crazy

[vzw_customer_support]

michaelpk6

We definitely want you to stay connected where you need us! Let's get the 4G LTE service back for you. Did your experience improve after removing the SIM card? What about with the device in Safe Mode? http://vz.to/OfrEXw

RuthW_VZW
Follow us on twitter @VZWSupport