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Samsung S9 BOGO; Now Being Charged for 2nd Phone, why?
Aaronleggett
Enthusiast
‎12-07-2019 03:37 AM

I purchased a Samsung S9 as part of a Buy one get one Free promotion and have been getting charged for the 2nd phone. Why am I being charged?

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Re: I purchased a Samsung S9 as part of a Buy one get one Free promotion and have been getting charged for the 2nd phone. Why am I being charged?
Ann154
Super User
Super User
‎12-07-2019 06:00 AM

Did you verify you qualified for the promotion? Particularly did you add a new line of service for one of the phones? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I purchased a Samsung S9 as part of a Buy one get one Free promotion and have been getting charged for the 2nd phone. Why am I being charged?
Tigerstep
Specialist
‎12-07-2019 06:09 AM

To qualify for a BOGO you need a new line of service and wait 2 - 3 bill cycles. If you haven't received credits by then, you either didn't qualify or will have to call CS to have a form submitted to fix.

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