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I have a Samsung Galaxy S5 running 4.4.4 on the G900VVRU1ANK2 kernel, which was supposed to fix this issue, but in my case seems to have caused it. When the problem appeared, I tested the card thoroughly on a PC and other devices. The card works fine. I did a factory reset of my phone which didn't fix the issue. I have tried 2 other brand new cards from 2 other manufacturers and they won't work either. The current card I am using is a brand new 64GB Samsung card. I tried formatting using the FAT file system on my PC and still it won't work. This is clearly either a spontaneously occurring hardware problem or the last update broke it. Does anyone have any suggestions for how to resolve this issue?
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Oh boy! This could be a problem. Let's see what's going on and get a fix for you. Does your phone have any physical or liquid damage? How long have you had your Galaxy S5?
VanetrisC_VZW
FOllow us on Twitter @vzwsupport
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No physical or liquid damage. The phone is less than 6 months old. It was
purchased in June of 2014.
On Jan 2, 2015 5:28 PM, "Verizon Wireless Customer Support" <
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Thanks for the information misterdug71. Do you have any problems with saving pictures or anything when this message is displaying? Any problems using the camera?
CandiceH_VZW
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I initially had problems with the default camera app not being able to save
to the external SD card, yes. However, at this point, I can't even mount an
SD card. The camera app is now saving the phone's internal memory.
On Jan 2, 2015 11:03 PM, "Verizon Wireless Customer Support" <
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Got it misterdug71, we'll get this figured out! To clarify, are you having trouble saving all media to the SD card?
AshleyS_VZW
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I cannot even get the SD card to mount at all. I insert the card and it
feels me that it is preparing the card, and then it says that the card is
black or has an unsupported file system. It offers me the option of
formatting the card at that point, but when I do it goes back to telling me
that the card is blank. So I cannot use the card in any capacity.
On Jan 3, 2015 12:09 PM, "Verizon Wireless Customer Support" <
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misterdug71 thanks for the clarification! To cross all bases, have you tried a different SD card to see if you experience the same issue?
AshleyS_VZW
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Please read the initial report that I posted. I have tried 3 cards. All
cards work in other devices.
On Jan 3, 2015 7:41 PM, "Verizon Wireless Customer Support" <
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As of this morning, I attempted to mount the card again and it mounted
although I still cannot do anything with it. Attempts to create a folder
failed and the camera will not save pictures to the card.