Rep and supervisor talk to customers any type of way. To prove that there right

[Mitch46]

There miss communicate  with this company  . Cause  one person  will say  one thing. And u get another  person  that will  say  totally  something.  Different. 

[Tigerstep]

That's what happens when you deal with customers all day with ridiculous metrics on top of it.

Some people lose it when someone is honest with them which only encourages misleading information to get a pass.