Phone not accepting a charge anymore after lollipop/quick drain

[willdengler]

I'm a frustrated Real Estate Professional...My phone has been dead or barely accepting a charge unless turned off for days now and my clients, other agents and friends are [removed]. I'm leaving Verizon if they don't allow my upgrade tomorrow morning, absolutely worthless now. Tried clearing cache and factory reset. No Bueno.

Profanity removed as required by the

Message edited by Verizon Moderator

[scottthreet_32]

Repair with upgrade assistant vzw rep please hyperlink

[vzw_customer_support · Accepted solution]

We certainly want to ensure you can stay mobile in your fast paced profession, wildengler! We do not want to lose you! Thanks to scottthreet_32 for the troubleshooting option! here is the link mentioned: http://www.verizonwireless.com/support/knowledge-base-80201/ .
wildengler, are you using the original charge cable and adapter that came with the device?
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