Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Phone indicates I am not using OEM charger and will not charge.
SoOverIt
Enthusiast

My phone recently started displaying this message: "The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging use the original charger and cable that were provided with this phone." Tried a different OEM charger, tried a factory reset. Just got this phone less than 3 months ago and have already had to process a warranty exchange for a new charger. This is very frustrating and I am getting fed up with having these issues with a BRAND NEW PHONE!! I'm ready to throw in the towel. WTH @VZWSupport?

0 Likes
Re: Phone indicates I am not using OEM charger and will not charge.
vzw_customer_support
Customer Support

SoOverIt,

Oh no! Lets get your phone charging correctly again so you can love it! What make/model do you have?

SarahO_VZW
Follow us on Twitter @VZWSupport