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Order status question Apple Watch 6

I recently placed an order for an Apple Watch 6 40mm.  I have the order confirmation but Verizon customer service says there is no order and sales says it’s a preorder.  Has anyone else run into this and how long should I expect for the order to ship? 

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Re: Order status question Apple Watch 6
Customer Support

Hi Miwako814, we're glad you're eager to get your new Apple Watch. We want your purchase to be in your hands as quickly as possible and we're sorry to hear there has been some miscommunication. I know some Apple Watch 6 options are currently on backorder and this could be why you haven't received tracking information. We're happy to look into this further with you. We'll send you a Private Note so we can keep your account details secure.