My Samsung S7 has a gray tint to the screen

[socalracegirl]

My Samsung S7 now has a "gray tint" to the screen, I can still see my apps - but it's like a gray haze covering 98% of the screen. What does this mean and why is it happening? How do I fix it? 

[vzw_customer_support]

It would be difficult to be happy with a screen that is not in full color, socalracegirl. Having not come across an instance personally where a phone goes gray, I went searching for an answer and found something similar on Samsung’s community forums here:

https://us.community.samsung.com/t5/Galaxy-S-Phones/S7-display-is-dull-colors-appear-muted-or-washed...

The main takeaway is that we need to discover if this tint is hardware related or software related. The solution to finding that out is to place your Galaxy S7 in Safe Mode. Here’s how:
https://www.verizonwireless.com/support/knowledge-base-203892/

What does the screen look like when in Safe Mode?

DavidH_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ZimCell]

okay, after opening in safe mode, what should I look for? 

[ZimCell]

the apps are now grey but the screen does not have that grey cover appearance anymore

[ZimCell]

I don't have google play book, so it is not that night time setting.  

[vzw_customer_support]

We appreciate your efforts ZimCell. Is there any physical or liquid damage to the phone? RosanneM_VZW