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Having trouble making calls and sending text, what can I do to fix this issue?
rod94taylor
Newbie

I'm having trouble sending calls from time to time. I'm using a Samsung Galaxy S7, the dialing screen shows up as if it's sending the call but it's not actually making the call. And I'm having trouble sending text messages from time to time, I receive text fine I have trouble replying to text. My reply text keep failing, Any solutions to these issues, please help!

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Re: Having trouble making calls and sending text, what can I do to fix this issue?
laurenc_vzw
Verizon Employee

It's important to be able to use calls and text, rod94taylor. We're glad to assist with your service concerns. What's your zip code? When did you start having trouble making calls and sending text? You mentioned that this issue happens from time to time. Does this happen when you're at a particular location?

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the
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Re: Having trouble making calls and sending text, what can I do to fix this issue?
bearone21
Legend

are you stationary, moving or in bldgs with steel/concrete construction??