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Smart family blocking internet access via wifi
daezer
Enthusiast

The Smart Family companion app appears to be blocking my child’s ability to connect to the internet over wifi. If I turn off the wifi she’s fine on the data network, but when wifi is on nothing works. Please advise?

Re: Smart family blocking internet access via wifi
vzw_customer_support
Customer Support

We want you to have all the details with regard to your daughter's ability to access WiFi. Tell me, are you paired with your daughter's Smart Family Companion app? You can find much more information here: http://spr.ly/6600yaY6E   -Jordan

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Re: Smart family blocking internet access via wifi
daezer
Enthusiast

Obviously, yes, it’s paired. The vpn from the pairing is causing the problem. 

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Re: Smart family blocking internet access via wifi
vzw_customer_support
Customer Support

Daezer, when looking at the 'restrictions' setting do you have Wi-Fi selected?

-Tionna