Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
If Data Limit Reached Can still call/text?
PLyons60
Newbie

If I have a hard data limit set on a line, can the phone still make and receive phone calls and send/receive texts? I can't find the answer in any of the Smart Family FAQs

0 Likes
Re: If Data Limit Reached Can still call/text?
boringusername

of course those things don't use data. Well they do but not for the purposes of what counts as "data"

0 Likes
Re: If Data Limit Reached Can still call/text?
rcschnoor
Legend

@PLyons60 wrote:

If I have a hard data limit set on a line, can the phone still make and receive phone calls and send/receive texts? I can't find the answer in any of the Smart Family FAQs


Yes you can.

0 Likes
Re: If Data Limit Reached Can still call/text?
vzw_customer_support
Customer Support
boringusername, we want to help in any way we can! If you have a current Verizon plan, it will come with unlimited text and calls. We hope this information helps! - MichelleH_VZW
0 Likes
Re: If Data Limit Reached Can still call/text?
braddpetersen
Newbie

I have found this is not the case. I have Verizon smart family and when my son reaches his data limit he in unable to send/receive texts. It's really frustrating.

0 Likes
Re: If Data Limit Reached Can still call/text?
vzw_customer_support
Customer Support

braddpetersen,

 

We certainly do not want to have your lines be limited beyond your preference. MMS messages, which can include images, or iMessages/Facebook messages (etc.), use data for their delivery. There should be nothing stopping an SMS text message from going from one device to another, even if a data limit has been reached. Has this been your experience? Does this information help?

 

ColinH_VZW

0 Likes
Re: If Data Limit Reached Can still call/text?
khoff1
Newbie

I am having the same issue. try to limit data on kids phone. when the data limit is reached, nothing works on the phones, no internet, no text and no regular phone. Samsung S10 and Ip7. are we doing something wrong to achieve this. 

0 Likes
Re: If Data Limit Reached Can still call/text?
vzw_customer_support
Customer Support

khoff1, as mentioned previously a data restriction would not prevent phone calls or standard text messages. Are you using the default calling app and texting app on the phone? Do you receive a specific error message when you attempt to call or text? Have you done any troubleshooting steps such as restart your device(s)?

0 Likes
Re: If Data Limit Reached Can still call/text?
hillrp
Newbie

I have the same problem with an iPhone 11 and an SE. Once the Smart Family data limit is reached for the specific line, text messages fail when sent from those phones. 

0 Likes