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Family Base number blocking issue

I have set up numbers to block on my daughters HTC one phone through my family base but it is not blocking the number.  Can you help?

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Re: Family Base number blocking issue
Customer Support
phol I'd be happy to look into this for you. When you say it is not blocking the number, are calls going to & from that number to her phone? Texts also? Or are they using a 3rd party application to be in contact with one another?
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