Re: why can't my hotspot connect to internet?
Ann154
Community Leader
Community Leader

boringusername wrote:

I'm assuming it's the one that came out in February then. Did you get it between February and August? Now they have Go Unlimited and Beyond Unlimited.

The plan you described is one of the retired plans I listed.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why can't my hotspot connect to internet?
Bobo25
Enthusiast - Level 2

Yes, it's prepaid. You sure? Cause it worked for as long as I've had it, like over a year. Is this a new change recently?

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Re: why can't my hotspot connect to internet?
boringusername
Master - Level 1

Bobo25 wrote:

Yes, it's prepaid. You sure? Cause it worked for as long as I've had it, like over a year. Is this a new change recently?

Unlimited data plans on prepaid have only been available since late April so there is now way you could have had unlimited data for a year. and there has never been a hotpot option for unlimited on pre-paid. You can only use hotspot on a tiered plan on pre-paid. If you need hotspot and unlimited then you need to sign up for a postpaid plan. Specifically Beyond Unlimited which is $85 a month plus taxes/fees which gives you 15 GB of hotspot before begin throttled to 600 kbps. Go Unlimited is $10 cheaper but hotspot is limited to 600 kbps from the start.

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Re: why can't my hotspot connect to internet?
vzw_customer_support
Customer Service Rep

We're sorry to hear you're having trouble with your mobile hotspot, Bobo25. It's important you know the details of your current plan and device capabilities. We would recommend reaching out to our Prepaid team directly at 888-294-6804 to check on your plan and hotspot options. You can also view all Prepaid plans here, http://spr.ly/6581D1TmL.

 

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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