Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
Switched to Postpaid From Prepaid
Muirin1
Newbie

The screen on my PrePaid phone completely died on me this morning, and the only option I could get in store was to go PostPaid, which I was also told was the cheaper way to go any way. So I did that, but my PrePaid account has money in it still and I want to know what I need to do to get the money credited back to me, as the account is closed now.

Labels (1)
0 Likes
Re: Switched to Postpaid From Prepaid
vzw_customer_support
Customer Support
Muirin1,

Having a phone die on us is never any fun. But I am glad to learn that we were able to get you set up with a working phone again. I would want my money back for the prepay account as well. I would love to help, but don't have access to prepay account. Please reach out to our Prepay team directly at 866-266-1445. They will be able to assist further.


ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes