Did you try utilizing your built in file explorer to look around or connecting it to a computer?
Whenever I save anything on my S20, it goes to storage/emulated/0
Being able to save your information is important as we do so much on our phones these days. What is the make and model of your phone? Are you not able to save it to your phones actually memory/gallery?
Being able to save your photos is essential. We're sorry to learn that you're experiencing problems on your Samsung S7 Edge. Which application are you using for photos?
We want to make sure that you save your photos. I would love to help. What happens when you try to save them? How are you trying to save them? AmberF_VZW