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help "camera failed" locked my phone-how do i unlock?

on a black screen, when i tried to access my camera, "camera failed" notice appeared. tried to follow instruction of holding vol & on-off buutons etc. but no avail. now does not accept my i.d.& password.what can i do?

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Re: help "camera failed" locked my phone-how do i unlock?
Customer Support

We understand the importance of a working device. Let's look into this. What is the make and model of your device? When did this first start? Is the camera application the only application having issues?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!