Why can't I use Verizon Messages on my LG G5?

[WynWins]

I've enjoyed using the Verizon messaging app for the past few years with the phones I've had but ever since I've gotten my G5 a few days ago I keep getting a message saying "Please Wait: Starting Service" and after an hour or so I check my settings and the integrated messaging has been turned off. I also keep getting random text messages giving me a pin number for it but I don't see an entry field anywhere for said pin number.

[vzw_customer_support]

Wynwins,

Congratulations on your new LG G5. We want to make sure that you are able to send out all your important messages. Did you start having trouble with the application as soon as your purchased the phone? Have you added new software or applications to your G5?

YareliM_VZW
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[#3 · Accepted solution]

HI,

We experienced a server issue last week that might have caused this interruption. We apologize for the inconvenience.

If this, or any other, issue continues, please let us know here.

THANKS,

ALIEM@VERIZONMESSAGES.COM