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Why Won't The Transfer Content Screen Appear On My Device?
HARVER63
Newbie

I have a new Samsung J3 and the Content transfer screen does not appear on power up. Next step?

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Re: I have a new Samsung J3 and the Content transfer screen does not appear on power up. Next step?
vzw_customer_support
Customer Support

I’m sure we can get your information switched over, Harver63. I hope you're enjoying the other features of your new J3. What model phone did you have before? Did you download the Content Transfer application onto the old device before activating the new one, as well as the new device? https://www.verizonwireless.com/support/content-transfer-help/



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a new Samsung J3 and the Content transfer screen does not appear on power up. Next step?
vzw_customer_support
Customer Support

I’m sure we can get your information switched over, Harver63. I hope you're enjoying the other features of your new J3. What model phone did you have before? Did you download the Content Transfer application onto the old device before activating the new one, as well as the new device? https://www.verizonwireless.com/support/content-transfer-help/



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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