Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Purchased at BestBuy March 2017 with Marshmallow installed
Solved! Go to Correct Answer
DML91711, we want your phone to have the best upgrade possible. Let's also thank the community members for providing their continued support. Software updates are sent to phones automatically. We do not have the ability to force them to phones. You will receive an alert on your phone when an update becomes available. Follow this link to check the latest updates for phones: http://spr.ly/6581DGbZH
RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Check with Motorola.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I would say it isn't likely because the phone will be 2 years old in March.
It was released March of 2016 and you bought it a whole year later and it had 2015 software on it and you haven't gotten an update to 6.0. Leads me to believe that it won't get 7.0.
DML91711, we want your phone to have the best upgrade possible. Let's also thank the community members for providing their continued support. Software updates are sent to phones automatically. We do not have the ability to force them to phones. You will receive an alert on your phone when an update becomes available. Follow this link to check the latest updates for phones: http://spr.ly/6581DGbZH
RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!