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Moto Z Force Blue Tooth Drops

My wife and I bought Moto Z Force Droid phones recently. We both use Plantronic Edge Blue Tooth headsets. Neither of us had problems with our previous phones but now neither of us can get through a call without our headset dropping and then reconnecting without notice.

We've both tried other headsets with the same results. The one odd thing is that they don't drop when connected to our cars!

Any help will be most appreciated!

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Re: Moto Z Force Blue Tooth Drops
Customer Support


You always deserve a consistant experience on your bluetooth connection! Let's work on this together. I know you mentioned you got the phones recently. Have the headsets ever worked properly with these devices or has it been a problem since day one? Any error message when the Bluetooth disconnects? Do you connect to any other Bluetooth devices?

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