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Email to Text Messages Being Rejected

I am able to send an email to [mynumber] and receive a test message from one email account but when I send from a different email account I receive an Unknown Address sender rejected error. Who do I contact to find out how to correct this issue?

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Re: Email to Text Messages Being Rejected
Customer Support

ODEWANEBO Communication between our email account and text messages is essential. I want to make sure we get everything resolved for you. Can you please tell me which email account are you having problems with (personal/business/etc.)? Have you ever been able to receive an email from this account? Where exactly do you the error messages (email or text)? Please share details; we’d like to investigate for you.

Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

Re: Email to Text Messages Being Rejected