Do you get any specific error messages when you attempt to open those files?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Not being able to open videos or important docs on your phone can be frustrating. When did issues start? Do you get any certain error messages when attempting to open a document or videos? What make and model phone do you have?
Thank You,
MichelleS_VZW
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