VerizonUp gift card redemption failure

[Mbarringer]

For November and December I claimed the $3 gift card to select participating businesses and I tried to use them just now.  What I get is an error along the lines of "sorry, reward redemption is not working at this time, please try again in 30 minutes."

Well no matter what I do, reinstall app, go back and try to use reward again, etc, it states that I've already used this code and cannot do so again.   I have no emails and no rewards so the cards were not claimed yet the program thinks I did.

Please help.  I have lost these 2 and have a few others in my queue that I do not want to lose as well....

[vzw_customer_support]

@Mbarringer ,

We're sorry to hear that you're having issues with some Verizon Up rewards. To best help with this, please contact Verizon Up at 866.895.5579 (Mon-Fri 8am-8pm ET, Sat-Sun 8am-6pm ET).

[jmplaster]

I am getting the data couldn’t be read because it is missing 4865A

[MsCheleG]

I am getting that as well. 

[vzw_customer_support]

Oh no! We definitely want to ensure you are able to properly complete redemption. Help is here. PLease contact our Verizon Up team at 866-895-5579. They will be able to work with you to complete a claim.

-Lorenzo