Verizon One ID

[clowney]

I have enrolled Mobile + Home Rewards with my VZW and FIOS account.  Due to the move, I had to close my FIOS account since FIOS couldn't be installed. But the One Verizon ID is still showing linked to closed account. There is no option of disabling.

VZW & FIOS representative stated the changes will be affected in 1/2 billing cycle.  It has been nearly a year without the update.

This is causing a whole different issue. Now that I have an active FIOS account, the system will not allow me to link it with my VZW account. Tech supports are been unable to help for months.

I see several people are having problems with re-enrollment of mobile+home rewards if they previously enrolled and, un-enrolled, and initiating new enroll with new account.

I am posting this so others who has similar issues can follow up.

[Ann154]

This is a Fios issue. Ask for assistance in the Verizon Fios forum. 

[KH-OrnEsh · Accepted solution]

These forums are dedicated to products and services offered by Verizon Wireless.
For help with Residential Verizon Fios issues, please post your topic on the Verizon Fios Community.
Thank you.