Upgrading from iPhone 6 to Samsung Note10; my phone number has changed

[Vercingetorix]

I just ordered a new Samsung phone through the mail to replace my dying iPhone 6. The phone arrived today and I have been trying to set it up. This is the first time I have gotten a new phone by mail instead of at a physical store, so I might not be clear on some of the details. 

While activating, I noticed that the new phone has a completely different phone number. How can I deactivate my old iPhone 6 and transfer its number to the new phone? Also, of course, I would like to continue with my same plan but using this new phone instead of the old one.

Thanks,

Gerry

[Ann154]

Did you order the phone as an upgrade to your current line? 

You should be able to activate the new phone using the SIM card from the iPhone. I believe both phone models use the nano SIM card. You should verify the SIM cards are the same size before moving the active SIM card to the new phone. 

[Vercingetorix]

Ann,

Thanks for your reply. I intended this phone to be a replacement for the older one, and I ordered it via my existing account. So, I assumed I could keep the same phone number as before. 

Is the phone number tied to the SIM card? I guess I didn't realize that.

I have also been having some trouble disabling 'find my iPhone', which I have read can sometimes cause problems with activation. 

[Ann154]

Yes, the phone number is tied to the SIM card. 

[vzw_customer_support]

Hello, being on top of your new Samsung is vital, especially if you are having issues activating it with your number. Did you purchase it as a new line? Did you order it with a different number on your account (if you have multiple lines)? Did you use a different SIM to set it up/program it (other than the one provided)?

GilbertoL_VZW