Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Recent signal deterioration in Palo Alto, CA
degb
Newbie

In the last two weeks, I have experienced a significant drop in signal strength at my home. On the second floor, I previously saw signal strength of 4 bars. Now it is only one and sometim s two bars. I can no longer place calls, and when I receive calls, they are dropped in the first fifteen seconds.

There has has been no significant construction in the area. I am using an IPhone 7s with a recent version of IOS. I have not made any changes to my phone or my service plan any time recently. 

Labels (1)
0 Likes
Re: Recent signal deterioration in Palo Alto, CA
vzw_customer_support
Customer Support

Degb, what signal sttrength are you getting? Did you take a speed test at www.speedtest.net yet? If not, pleaes do so and send a screenshot our way so that we can see what we're working with!

 

StephannieP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Recent signal deterioration in Palo Alto, CA
kjstein11
Newbie

She is right.  I am visiting Palo Alto and the 4G reception is horrible.  <5mbs.  One of the other carriers is probably blocking you.

0 Likes
Re: Recent signal deterioration in Palo Alto, CA
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Re: Recent signal deterioration in Palo Alto, CA
vzw_customer_support
Customer Support

We appreciate the information. Are you still at this location and experiencing the same issue?  When did you notice the problem? - ChristianP_VZW

0 Likes