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Phone line and photos deleted
ADW5
Newbie

I called Verizon to cancel a line on my account, only one line out of four. After they did this I learned they cancelled my line by mistake and not the one I requested. Because of this i lost 17 years of photos from Verizon cloud as they say once a line has been cancelled the cloud associated to that number is permanently deleted. I lost all my grandchildren pictures, pictures of my mom, my wife, places we have gone and much more. This was not a mistake by me rather by Verizon. I can not get these pictures back and its years of memories gone. Anything I can do about this? Negligence of Verizon.

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Re: Phone line and photos deleted
vzw_customer_support
Customer Support

ADW5, I am truly sad to hear your lost your photos. I know how valuable your precious memories are you, and how devastating this must be. I would like to help in any way I can. How long has it been since the line was disconnected and then reconnected?

 

DiaS_VZW

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Re: Phone line and photos deleted
ADW5
Newbie

Happened today 2/15/20

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Re: Phone line and photos deleted
Tigerstep
Specialist

Level 2 tech might be able to. This is why I advocate it's never a good idea to backup things you aren't willing to lose with a cloud tied to service. You back that up locally.

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