Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
If Verizon customer service and this community can't or won't help....
jwca
Enthusiast

If your experience is like mine, and you keep getting passed from agent to agent and they each want to start from the beginning, and you've wasted hours waiting/getting cut off, etc, having to keep  repeating your story, receiving links that don't work, etc, etc---- There is a process for filing a dispute. You can go to this link:  https://scache.vzw.com/content/dam/support/pdf/Notice_of_Dispute.pdf 

Re: If Verizon customer service and this community can't or won't help....
skorpyo34
Enthusiast

That, or like myself, recently filed a complaint with the BBB.