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IPhone 12 dropped all service
LauraStraw
Newbie

I purchased an IPhone 12 today at a verizon store. The sales associate activated the phone for me. It is no longer connected to service or data. 

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Re: IPhone 12 dropped all service
vzw_customer_support
Customer Support

Oh no, LauraStraw! Please power Off your device completely for about three minutes, and please also make sure that any previous devices are also completely powered Off before you turn only On your new phone, okay? *Stephannie

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