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How to disable International calling but keep free Mex / Can?
Green_Sub
Enthusiast

We have the unlimited plans with free Mexico and Canada calls.

How can we disable all other International calling or at least those countries that require more than 10 digits?

https://myvpostpay.verizonwireless.com/ui/hub/secure/international#/ 

doesn't seem to allow this. This Verizon FAQ didn't seem to work with our plan either

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How do I block calls to international numbers?

If you have an international calling feature on your account, you can remove it from the Change Your Planpage in My Verizon, to disable outgoing calls to international numbers. However, you can still call those countries that follow the 10-digit North American numbering plan. You'll be charged at our International Voice rates while in the US.

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Correct answers
Re: How to disable International calling but keep free Mex / Can?
vzw_customer_support
Customer Support

Green_Sub

You have the option of blocking outgoing international calls with the Smart Family Feature. Here's more information regarding this feature:

https://www.verizonwireless.com/support/verizon-smart-family-faqs/#verizon-smart-family

 

 

LasinaJ_VZW

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Re: How to disable International calling but keep free Mex / Can?
vzw_customer_support
Customer Support

Green_Sub

You have the option of blocking outgoing international calls with the Smart Family Feature. Here's more information regarding this feature:

https://www.verizonwireless.com/support/verizon-smart-family-faqs/#verizon-smart-family

 

 

LasinaJ_VZW

Re: How to disable International calling but keep free Mex / Can?
hellotherebuddy
Enthusiast

We have to pay for a feature to try to prevent wasting money on accidental international calls??  Verizon should have a better solution.

Re: How to disable International calling but keep free Mex / Can?
vzw_customer_support
Customer Support

hellotherebuddy, providing you with accurate information is a priority. Features can be adjusted to assist with preventing international calls from the U.S. Please check your Private Messages for further assistance. 

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Re: How to disable International calling but keep free Mex / Can?
kaycenewmexico
Enthusiast

Exactly-OR is Verizon counting on us to make international calls accidentally so that they can shell out money from us? LOL. This is outrageous! Stop it and provide a way for FREE to add "international call block" 

Re: How to disable International calling but keep free Mex / Can?
Hm231
Enthusiast

This is outrageous! You want to scam customers into paying for international calls they make by mistake. And we have to pay to disable this risk? Shame on you Verizon.

Re: How to disable International calling but keep free Mex / Can?
Sree-
Enthusiast

Totally with you. Seems deliberate and not in line with values that Verizon propagates 

Re: How to disable International calling but keep free Mex / Can?
sej2
Newbie

Can you please provide steps to block all international numbers except Mex/Can from Smart Family? I do not see any option.

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Re: How to disable International calling but keep free Mex / Can?
jav6
MVP
MVP

@sej2 wrote:

Can you please provide steps to block all international numbers except Mex/Can from Smart Family? I do not see any option.


Does your account have International Calling feature added in addition to Canada/Mexico included in your plan?  What plan do you have?

...Just another VZW customer...trying to offer some assistance...
Re: How to disable International calling but keep free Mex / Can?
vzw_customer_support
Customer Support

There is not an option to block only specific countries. The block would apply to all international calls. Does the line still need to be able to contact Mexico and Canada?*Stanley