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How can I complain about a rude and incompetent chat support person?
Chuck37
Enthusiast

Worst experience ever, problem not solved after an hour, and the "problem" was activating a new phone.  Then he just ghosted me when his shift ended.

Re: How can I complain about a rude and incompetent chat support person?
9wood
Specialist

I have had chat bots which is all they are silent for hours nothing new any complaint you make will just be ignored I had one chat supervisor repeat same script for 5 hours

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Re: How can I complain about a rude and incompetent chat support person?
Tigerstep
Specialist

Activating a phone can be done as easily as using an existing sim card. It's how I activated my unlocked S20 in around 5 minutes on my own.

If it's a new order, often times people forget to turn off their old phone before turning on the new one. If you had a pending order, that can prolong an activation. Hard to tell without extra details.

Or in some cases it's an actual Verizon system problem which falls on Verizon more than it does the rep.

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Re: How can I complain about a rude and incompetent chat support person?
vzw_customer_support
Customer Support

This is definitely not the experience we want our customers to have when activating a new device. We want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can continue.   

0 Likes