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Horrible experience with customer service

So, bought 2 iphone 11 on Black Friday.  If I traded in my 2 iphone 6s’s I would receive $200.00 off per phone.  Well, if only.  First of all no one ever sent me the boxes to return my iPhone 6s.  That took 2 weeks and 3 phone calls.  Then, I am waiting for the credit, i call and they tell me they don’t see a credit, let me call you back.  Guess what?  They don’t call back.  I call again, am on hold for 40 mins.  Oh let me take care of that for you.  you should be all set.  NOPE. Now it is March.  One of the phones is receiving the monthly credit.  The other one is not.  I call yet again. The agent says, oh you called in December they are still working on it.  Um, NO, because one phone has the credit the other one doesnt.  Oh hold on.  5 mins later I am going to speak to my supervisor, i will call you back either tonight or first thing in the morning.  Well that was 4 days ago.  No call back.     I have never experienced such horrible customer service.  i have been with verizon for 20 years.  Let me tell you, I will not be once my phones are paid off.  Can not believe the run around I have been getting.  I have spent hours on the phone trying to get this fixed.  They keep telling me it is, but it isn’t.

Re: Horrible experience with customer service

I had the Social Security Administration office call me and he sounded just like Verizon Prepaid Customer Service call center. Yea he said that my SSN was locked.  Oh yea, the one about card services and qualify for a low interest rate. They sounded like VZW prepaid customer service call center also. Surely VZW prepaid is not using an out sourced service with malicious intent. 

Ragnarok is coming for us all!