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Excessive Hold Time
RedVulpes
Newbie

I've been on hold for over 90 minutes, and counting . Just trying to activate a phone.  Website says I can't do it on-line and must call.  Unacceptable customer service. 

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Re: Excessive Hold Time
vzw_customer_support
Customer Support

RedVulpes, we apologize for the lengthy hold times you are experiencing. Allow us the opportunity to assist you with a resolution with activating your new device. We have sent you a Private Message. Can you please respond to that message? Thank you 

 

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