Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Call drops
Pterry07
Newbie

When I am on the phone w one person in my contact list...the call consistently drops after 3 to 8 minutes.  This happens every time we talk.  It not her phone because I called from my daughters phone (an iPhone) and it didnt happen.   We both have Samsung Note 9's.  Any ideas?

0 Likes
Re: Call drops
vzw_customer_support
Customer Support

Pterry07, this is something we never want you to experience with your calls. Let's look into this. What city/state are you in, and what is the nearest intersection to you? We would like to check the area. When did this first start, and have there been any changes or updates to the device?  EricaG_VZW

0 Likes