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view entire message doesn't work
JEFDEE45
Newbie

When I open a large email and select view entire message the green rotating icon starts but nothing else happens.

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Re: view entire message doesn't work
vzw_customer_support
Customer Support

JEFDEE45, we don't want you to miss any important e-mails on your device. Which make/model phone do you have? Are you connected to our cellular data network or Wi-Fi when you have this issue accessing large e-mails?



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: view entire message doesn't work
JEFDEE45
Newbie

Sorry it took so long to get back to you.

It is a Motorola Droid Turbo 2 and it happens on WiFi in my home, which is also Verizon.

Jeff

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