can't activate new maxx: no bars

[bonnieboo2]

Hi!  I am trying to activate an insurance replacement, but when I start the process, it doesn't work because it says it's getting no signal.  The 4g area is grey, not blue, like when it's got a signal.  My original phone has a signal with lots of bars.  What might be going on?

Thank you so much for your help!

Bonnie

[vzw_customer_support]

We want you to enjoy that device ASAP bonnieboo2! Are you outside your home area? Where are you currently located? You will need to be in a 4G area to activate your SIM and 4G device. Did you retain your existing one or did you receive a new one with the replacement?

JonathanK_VZW
VZWSupport
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