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Voicemail reported as full

I recently upgraded my phone to a Turbo 2.  My voicemail box, however, keeps saying that it is full when other people try to call me.  I have tried logging in on my phone and get a message saying the mailbox is full, but when I press "1" to listen to messages, it says I have none.  I have also tried logging in to my voicemail from another phone with the same results.  How do I reset the voicemail so that I can receive messages?

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