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Refurbished phone to replace 2 month old phone old one!!!!!!
HERITAGEACRESFARMLLC

I bought a BRAND NEW phone 2 months ago.  Now the battery will not hold a charge but loses battery life WHILE ON THE CHARGER!!!  Why should I be given a REFURBISHED phone when I've paid $600+ for a new phone.

Verizon wireless, I  want a new replacement. I would understand if I  did something wrong or if I owned it longer but after just 2 months and it does not work, No!  I've been a loyal verizon customerfor many years and for the most part been very happy.

Who do I have to talk to to make this right?

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Re: Refurbished phone  to replace 2 month old phone old one!!!!!!
Ann154
Super User
Super User

Contact Motorola directly for your warranty repair options including sending the phone to the manufacturer for repair.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Refurbished phone  to replace 2 month old phone old one!!!!!!
Ann154
Super User
Super User

FYI your two month old phone is now a USED phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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