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Refurbished phone to replace 2 month old phone old one!!!!!!
HERITAGEACRESFARMLLC
Newbie
‎02-24-2017 03:21 PM

I bought a BRAND NEW phone 2 months ago.  Now the battery will not hold a charge but loses battery life WHILE ON THE CHARGER!!!  Why should I be given a REFURBISHED phone when I've paid $600+ for a new phone.

Verizon wireless, I  want a new replacement. I would understand if I  did something wrong or if I owned it longer but after just 2 months and it does not work, No!  I've been a loyal verizon customerfor many years and for the most part been very happy.

Who do I have to talk to to make this right?

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Re: Refurbished phone  to replace 2 month old phone old one!!!!!!
Ann154
Super User
Super User
‎02-24-2017 03:40 PM

Contact Motorola directly for your warranty repair options including sending the phone to the manufacturer for repair.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Refurbished phone  to replace 2 month old phone old one!!!!!!
Ann154
Super User
Super User
‎02-24-2017 03:40 PM

FYI your two month old phone is now a USED phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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