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Home WiFi will not connect
SIDEW13
Newbie

I have a Droid moto z force and last night it stopped connecting to my home WiFi. My wife has the same phone and her connection is working perfectly. I also have 2 house computers and 2 Fire sticks, all are connected to the same WiFi and are working fine. When I try to connect to the wifi, it instantly pops up "WiFi Disconnected"

I have searched google and other topics on here with no luck. PLEASE HELP!!

Labels (1)
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Re: Home WiFi will not connect
Ann154
Super User
Super User

Have you tried forgetting the connection on the phone itself and set it up again from scratch?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Home WiFi will not connect
SIDEW13
Newbie

Yes I did, several times. No good though

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Re: Home WiFi will not connect
vzw_customer_support
Customer Support

That's a great first step, SIDEW13. We definitely want your phone to work properly on WiFi. Please try unplugging the power from your WiFi router for about 3-5 minutes. Then let it power back up and connect to it again and see if you have success.

 

EricW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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