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Home WiFi will not connect
SIDEW13
Newbie
‎10-20-2017 04:07 AM

I have a Droid moto z force and last night it stopped connecting to my home WiFi. My wife has the same phone and her connection is working perfectly. I also have 2 house computers and 2 Fire sticks, all are connected to the same WiFi and are working fine. When I try to connect to the wifi, it instantly pops up "WiFi Disconnected"

I have searched google and other topics on here with no luck. PLEASE HELP!!

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Re: Home WiFi will not connect
Ann154
Super User
Super User
‎10-20-2017 06:01 AM

Have you tried forgetting the connection on the phone itself and set it up again from scratch?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Home WiFi will not connect
SIDEW13
Newbie
‎10-20-2017 06:15 AM

Yes I did, several times. No good though

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Re: Home WiFi will not connect
vzw_customer_support
Customer Support
‎10-22-2017 06:40 AM

That's a great first step, SIDEW13. We definitely want your phone to work properly on WiFi. Please try unplugging the power from your WiFi router for about 3-5 minutes. Then let it power back up and connect to it again and see if you have success.

 

EricW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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