Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Droid Razr Maxx HD Boot Loop/Factory Reset

My Droid Razr Maxx HD has been stuck in boot loop on the eye animation. I did a factory reset from the boot menu, but it is still stuck in boot loop. HELP PLEASE!

Labels (2)
Re: Droid Razr Maxx HD Boot Loop/Factory Reset
Customer Support
I'm very sorry to see that your device is causing you grief! I can see that you've already attempted a factory reset. I'd like to know more about that step. When attempting to process that reset, did it appear to complete it only to return to this 'boot loop'? Can you describe what you did, and what you saw? Also, has the device been damaged or has it's operating system been fundamentally altered (rooted)?

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Re: Droid Razr Maxx HD Boot Loop/Factory Reset

I am having the same thing --  it just started yesterday and I haven't been in my phone since.  

I spent an hour with a chat rep who told me the phone wasn't charged enough to do a factory reset.

I took it into the store tonight and they told me that there was nothing they could do; I would need to buy a new phone.  Very frustrated!

There was no trauma or un-locking of the phone on my part; I restarted the phone and it never recovered.