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Bluetooth on rapidly depletes battery
dsharrison528
Newbie

Phone  RAZR HD

Since Jelly Bean I have had issues with the phone;

1. Not staying connected to WiFi.

2. Phone will get warm /hot

.3. Battery life is greatly shortened.

Turning the Bluetooth "Off" makes these issue go away but that isn't really a solution. Anyone else having these challenges?

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Re: Bluetooth on rapidly depletes battery
vzw_customer_support
Customer Support

Hi Dsharrison528,

Thanks for the details! Please place the device in Safe Mode to see if the issue still occurs http://vz.to/1tkXIGV . Keep me posted.

PamelaF_VZW
Tweet us @vzwsupport

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Re: Bluetooth on rapidly depletes battery
vzw_customer_support
Customer Support

@dsharrison528

Software updates are intended to provide wireless customers with a better wireless experience, not worse.  I would love to assist you with your device issues.

Please confirm the current software version of your device http://vz.to/1zvOOuV.  You mentioned your device has the Jelly Bean update; however, there's a more recent KitKat version.  Let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: Bluetooth on rapidly depletes battery
dsharrison528
Newbie

I got the version wrong, the challenges started when KitKat installed. Currently running 4.4.2

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Re: Bluetooth on rapidly depletes battery
vzw_customer_support
Customer Support

Hi Dsharrison528,

Thanks for the details! Please place the device in Safe Mode to see if the issue still occurs http://vz.to/1tkXIGV . Keep me posted.

PamelaF_VZW
Tweet us @vzwsupport

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