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Battery drainage after update
BRU1
Newbie

I have a Moto Z2. It had a system update 13 that is supposed to extend battery life but it is doing the opposite. The battery is dead in less than 3 hours with 18 min of screen time.

I've been looking on line to see if any updates are pushed but I have not found any. The trouble shooting on Verizon is not helping. The battery shop will install a new battery, but that's not going to fix the drain.; The highest app usage is 4%. That should not drain it in 3 hours.

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Re: Battery drainage after update
vzw_customer_support
Customer Support

Oh no, we want to make sure that your device is working correctly at all times and would like to help out. When was this update performed on your device? Have you noticed if your device is overheating?

 

AlfredoL_VZW

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