Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
ending up with insurance that you didn't ask for
Hnybny
Enthusiast

After the last update in November my Pixel 2XL failed in all areas.  The battery turned extremely hot and would be drained after 2 hours.  Even while plugged into the charger. I took it to the Verizon store and the technician could not access anything on my phone.  Plus, he noted how hot it was while he watched the battery level drop before his eyes. He said he would order a replacement phone but since I didn't have insurance, he activated it to order the phone but would de-activate it after he placed the order.  He didn't do that. I was billed for a partial month along with a new month. I was told it was a legitimate charge.  Not when I didn't ask for it to begin with.  Plus, the phone didn't fail because of something I did.  It's frustrating!

Labels (1)
0 Likes
Re: ending up with insurance that you didn't ask for
vzw_customer_support
Customer Support

We understand how frustrating that would be. We are here to help. A Private Note will be sent, so we can address your concerns. BrittanyC_VZW

0 Likes
Re: ending up with insurance that you didn't ask for
9wood
Specialist

Just a thought but if you're having a issue with battery heating up this is possibly a issue with update know few other recent reports on same problem could be related I would contact the manufacturer and if there is a support board option may find it listed 

0 Likes
Re: ending up with insurance that you didn't ask for
Tigerstep
Specialist

That's called insurance fraud.

0 Likes