Ever since I swapped from Sprint back to Verizon I lost the ability to connect to Chat Features (Google RCS) on my Pixel 2 XL. My wife's Pixel 3 connected just fine. Speaking with technical support there is a feature that they can enable called "Google RCS for Pixel 3". The Verizon support was able to find this by comparing my wife's phone (pixel 3) and mine (pixel 2). I asked if there was a bypass and she said she would ask Tech Support. After waiting about 15 minutes she stated that the only devices that are supported right now (and as of oct 2019) were the pixel 3 (including variants) and Samsung S9/9+. I do know of people reporting that they have Chat Features working on other devices so my guess is its hit and miss.
I have tried all of the troubleshooting help on the google pages and nothing has worked. I have reached out to Google and they are saying its a Verizon issue. Even buying a newer phone wont fix this issue. I commented that if I owned the new Pixel 4 that it probably wouldn't work either and she stated the Google RCS feature is only available for the 2 devices.
Anyone from the community or representative have any different solutions for this?
In doing some research, I have found the following method to get Google RCS to work on your Pixel 2XL.
Thanks for the reply. I have tried the solution below but I am still stuck at "Setting up...." Trying to Verify Your Phone number. I have also followed all the troubleshooting steps on Google's Chat Features page (Link below)
Thank you for the additional information provided, Orion6284. In your screenshot, I noticed you are currently connected to Wi-Fi. Can you disable Wi-Fi to allow your device to verify the number using the mobile network? Keep us updated.
Thank you, Orion6284. Let's try something.Close the Message app then go to Settings, then Apps. Then go to Messages and then go to Storage, then Clear Data. Then go back to the Message app and try setting up RCS.