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who do I talk to or where do I go about my broken screen?
cjs1993
Newbie
‎12-19-2012 12:06 PM

Hi, the screen to my iPhone 4 broke the other day, everything else is working just fine it's just very cracked and it's very annoying to look at. There is an iPhone screen repair kit at my office, but my coworker said that if I fix the screen myself it voids my warranty. Is this true for verizon? Also, if it is true, who would I call about getting it fixed? Can I just take it to the local verizon store by my house or do I have to send it in somewhere? I really would like it if I didn't have to send it anywhere, it's my only phone.

Thanks!

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Re: who do I talk to or where do I go about my broken screen?
gina7239
Specialist - Level 2
‎12-19-2012 04:36 PM

Do you have insurance? If not your out of luck I think. Insurance they would send you one then you send yours after.

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Re: who do I talk to or where do I go about my broken screen?
john31161
Newbie
‎02-13-2014 10:13 AM

Yes I have insurance

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Re: who do I talk to or where do I go about my broken screen?
vzw_customer_support
Customer Service Rep
‎02-15-2014 10:51 AM

john31161,

I am sorry to hear about your broken screen on your iPhone. I am very happy to hear that you have insurance on the line. To file an insurance claim you would need to reach out to the insurance company at 888-881-2622 or you can file online at http://bit.ly/07CrqPK .


RobinD_VZW
VZWSupport

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